Grievance
A formal complaint you file with your insurance company if you are dissatisfied with some aspect of your plan or care.
Detailed Explanation
You can file a grievance for issues like poor customer service, delays in treatment, or dissatisfaction with a network provider.
Practical Example
Lisa had a negative experience with a customer service representative at her insurance company. She decided to file a formal grievance outlining her concerns and the steps she would like the company to take to resolve the issue.
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